We believe your data belongs to you. This page clearly explains how your personal data is collected, used, and protected on jya9 app. Please take a moment to read it before using the platform.
Last Updated: January 2026Why We're Different
Every piece of your information on jya9 app is protected with the highest level of security. See the cards below.
All your information is protected with 256-bit SSL encryption. Everything from transactions to logins is fully encrypted.
Your personal information is never sold to third parties. We have complete respect for your privacy.
You have the full right to view, correct, or request deletion of your personal data at any time. Simply contact our support team.
All data is stored on secure, encrypted servers. Multiple layers of security are in place to prevent unauthorized access.
You can opt out of marketing emails or notifications at any time. Your preferences will always be respected.
Our Privacy Policy is reviewed and updated regularly. You will be notified of any changes via your registered email or through the platform.
Welcome to jya9 app's Privacy Policy. This document explains how jya9 app collects, stores, uses, and safeguards your personal information. By using jya9 app's website, mobile app, or any of its services, you agree to the terms of this Privacy Policy.
We believe data privacy is a fundamental right. That is why jya9 app collects only the information that is strictly necessary — we never gather excessive or irrelevant data. This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards.
This policy applies to all jya9 app services — including the website, mobile app, live chat, and email communications.
Jya9 app collects various types of information to deliver its services. This data falls into two main categories — what you provide directly and what the platform collects automatically.
What You Provide Directly:
Automatically Collected Information:
| Type of Information | Purpose | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| National ID Card | KYC Verification | For Withdrawals |
| Email Address | Notifications & Support | Optional |
| IP Address | Security & Fraud Prevention | Automatic |
Jya9 app uses your information only for specific, legitimate purposes. We never use your data without your consent. Below is the complete list of how we use your information:
Your information is never sold to advertising networks. Your consent will always be obtained before your data is used for any marketing purpose.
Jya9 app uses cookies on its website and app to improve your experience. Cookies are small text files stored on your device. We use the following types of cookies:
You can manage cookies through your browser settings. However, blocking essential cookies may prevent jya9 app from functioning properly.
Jya9 app shares your personal information only in limited circumstances and exclusively with trusted parties. We never sell your data.
Before sharing data with any third party, we ensure they comply with our privacy standards.
Jya9 app has implemented industry-standard technical and organizational measures to protect your information. Our security framework is regularly reviewed and updated.
However, no one can guarantee complete security on the internet. We encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.
As a jya9 app user, you have several important rights over your own information. We respect and uphold all of these rights.
To exercise any of these rights, please email our support team. Requests are typically processed within 30 days.
Jya9 app is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data is in our system, the account will be immediately suspended and all associated data will be deleted.
If you are aware that a minor is using jya9 app, please notify our support team immediately.
We retain your information only for as long as necessary — typically for the duration your account is active, and for a defined period after closure as required by law.
| Type of Information | Retention Period |
|---|---|
| Core Account Information | Up to 5 years after account closure |
| Transaction Records | 7 Years (as required by law) |
| Support Conversations | 2 Years |
| Log Files & IP Information | 1 Year |
| Marketing Preferences | Until opt-out |
Once the retention period expires, data is securely deleted or anonymized.
Jya9 app may update its Privacy Policy from time to time due to technology changes, legal requirements, or service improvements. Whenever a significant change is made, we will notify you in the following ways:
Continued use of jya9 app after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
For minor changes, only the page date will be updated. For major changes, you will be notified directly.
For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection team. We typically respond within 7 business days.
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If your complaint is not resolved, you have the right to escalate it to the relevant regulatory authority.
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